Help! I have a question!

How long will my order she ready?

A receipt of payment, we prepare your order within 2 to 3 days if the jewelry is in stock. If necessary, a manufacturing time to be counted, from 10 to 12 days at the latest. An email notification will be sent.

 What are the dimensions of your jewelry?

Each piece is designed to be discreet while being detailed. For the vials we use two formats: the first so-called "extended" measures 3.5 inches high including stopper and 1.3 inches wide. To the vial so-called "large" (like a small pot), it measures 3 inches high including stopper and 2 cm large.Les caps of the vials are always glued to the super glue3 to prevent the opening of the vial.

Our necklaces are mostly mounted on small silver ball chain of 1, 5 mm with a length of 70cm. You will find in general the dimensions of the jewel in its description.

 What is your jewelry made?

Secret Velvet creations are made of polymer clay by hand. This paste that looks like the dough, when cooked makes it look plastic jewelry. We should not anneal jewelry jewelry Secret Velvet.Certains use different pasta directly to some dry air in 24 hours.

 HOW TO STORE AND PRESERVE MY JEWELRY?

In order to maintain your jewelry, avoid contact with water. When a node has a jewel, it is a ribbon glued to prevent it from unraveling. Secret Velvet jewelry are not designed to go to sea, pool or shower. Also avoid putting perfume on silver chains.

 Are all your jewelry is handmade?

Yes, absolutely. Industrialization process does not count towards your jewelry Secret Velvet. However, many people are likely to be involved in making your jewelry.

All the ceramic elements is produced in England. A portion of the polymer clay is produced in Thailand. We work closely with designers who have the technical means to achieve in larger quantities in our studio. However, all the jewelry Secret Velvet is first made prototype "0" on hand in our workshop in France. They are then duplicated in several copies abroad. All the jewels are assembled and mounted in France and concepts are derived from French, for our society, Secret Velvet.

 How does your stocks?

We have a limited stock. Some of our creations are unique and can not be available in a single copy. Some of our jewelry is available in stock more consistent. We strive to provide a constant stock of our jewelry.

 PostAL SERVICE lost my parcel, what to do?

Secret Velvet is not responsible for losses and damage during shipment of the package. However, you have insurance included (23 €) in the delivery and Colissimo Letter Max. Feel free to send us your package has not arrived and we will intervene with the postal services.

 I have paid my order but I have not received anything ...

Send us an email to hello@secret-velvet.com that one checks its routing.

 I want to contact you for a question about my order

You can use our contact form or email us directly hello(@)secret-velvet.com