Le Blog Secret Velvet, bijoux fantaisies gourmands en pâte fimo

Returns and refunds


If you are not satisfied with the product for whatever reason, you may return it within a period of 7 working days, at your expense.


Please inform us of your return via the RETURN tab on your customer account or by email to the contact address on the website. Your jewellery must be returned in its entirety (no missing or detached items), intact and in perfect condition for resale at the shop address (18 rue Castillon, 33000 Bordeaux). Any product that has been damaged or soiled will not be refunded or exchanged.


We are happy to exchange or refund, depending on your choice. The refund will be carried out automatically by re-crediting the bank account which was used for the transaction, or by cheque if appropriate. Allow between 2 and 7 days for it to show on your bank account.